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Training Manager/ ±Û·Î¹ú Marketing & Customers Care BPO Leading Company

µî·ÏÀÏ 2016-04-25 ¸¶°¨
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02-6245-5224

adrian@headhunter.co.kr

 Training Manager( °úÀå ~Â÷Àå±Þ) / ±Û·Î¹ú Marketing & Customers Care BPO Leading Company  


Specific Job Responsibilities:


  • Point of contact for training activities at the site

  • Build a sustainable training program that adheres to the Company Training Guidelines

  • Ensure Instructor accreditation through the Company Instructor Accreditation Program

  • Build a pool of Accredited Instructors to ensure flexibility in capacity of training volume

  • Ensure Training room adheres to the Company Training Guidelines

  • Maintain training equipment readiness.

  • Seek accreditation and performing train-the-trainer (T3) for instructors on site.

  • Provide feedback to trainer/s regarding delivery skills outlined in the Instructor Observation Form.

  • Ensure instructor/s create a training environment that is engaging, positive and free of intimidation.

  • Screen and Interview of potential instructor candidates.

 

Qualifications:


  • Must be a accredited to deliver Company training per Company¡¯s Instructor Accreditation Program (IQC)

  • Must have good attendance record or no attendance issues from previous account or company       

  • Must have basic knowledge on internet browsing and net surfing

  • No behavioral infractions from previous company/companies

     

    Required Skills (To Be Trained):


  • Ability to develop business partnerships with the Company Training Organization

  • Proficiency in development and implementation standards for the mentoring process

  • Ability to perform transaction monitoring evaluations

  • Proficiency in Apple-based applications, operation systems and hardware

     

    Preferred Skills/Education:


  • Must have obtained a College Diploma

  • Must have at least 6 months experience doing a supervisory role      

  • Strong time management skills

  • Demonstrated ability to take initiative, multiple tasks, and prioritize                                                                              

     



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